Evaluation of Minimum Service Standards for Pharmacy Waiting Time in Outpatient Services at RSUD Patut Patuh Patju Gerung
DOI:
10.56566/thrive.v3i1.645Downloads
Abstract
Pharmaceutical services in hospitals are crucial in ensuring the quality of healthcare delivery. One key performance indicator is waiting time in prescription services, which directly impacts patient satisfaction and compliance. This study evaluates the implementation of Minimum Service Standards (SPM) related to pharmacy waiting time in outpatient services at RSUD Patut Patuh Patju Gerung. The research employed a descriptive cross-sectional design, collecting 100 prescriptions (June–July 2025) to assess compliance with national standards. Findings indicate that the average waiting time for non-compounded prescriptions was 62.6 minutes (SD 33.8) and compounded prescriptions 63.9 minutes (SD 37.9), both exceeding the stipulated SPM (≤30 minutes for non-compounded, ≤60 minutes for compounded). These results highlight operational inefficiencies and resource constraints affecting compliance. The study concludes by recommending improvements in staffing, workflow optimization, and adoption of digital systems to enhance pharmaceutical service performance.
Keywords:
Pharmaceutical services Minimum service standards Waiting time Outpatient pharmacy Hospital management.References
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